Emerce Retail Europe

Personalisation: From Click to Delivery

12:40 40 minutes presentation Stage 5
Quinten Francken-Bosman Photobox

The Photobox Group Shipping Team is responsible for the global customer delivery contracts and UX across 4 brands, 5 factories, 20 outsourcers, over 20 linehaul routes, more than 30 carriers and delivery to 200 countries. As a pure player with websites in 15 countries Photobox needs to adapt to consumer expectation for flexibility, speed and personalisation of delivery options, however much these differ within each market. You will hear about how traceability and innovation drove the launch of our Delivery transformation programme and their future plans to deliver to people, not places.

Quinten Francken-Bosman

Quinten Francken-Bosman

Photobox

Quinten is an experienced professional in the Logistic and Shipping Industry, with a track-record delivering efficiencies and growth with ecommerce innovators and international organisations.

In 2014 Quinten joined Photobox Group – Europe’s leading digital consumer service for personalised products and gifts, with flagship brands Photobox, Moonpig, Hofmann and posterXXL – to direct the Procurement and Shipping global functions. She has consolidated the operations, led cost-saving programmes and implemented the Photobox Global Delivery Management Platform.

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