Personalisation: From Click to Delivery
The Photobox Group Shipping Team is responsible for the global customer delivery contracts and UX across 4 brands, 5 factories, 20 outsourcers, over 20 linehaul routes, more than 30 carriers and delivery to 200 countries. As a pure player with websites in 15 countries Photobox needs to adapt to consumer expectation for flexibility, speed and personalisation of delivery options, however much these differ within each market. You will hear about how traceability and innovation drove the launch of our Delivery transformation programme and their future plans to deliver to people, not places.